Refund and Returns Policy

Effective Date: 24th December 2024

At Glimerg, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to assist you. This Refund and Returns Policy outlines the steps to return your items and request a refund.

1. Returns

We offer a 30-day return policy for all purchases made through our website https://glimerg.site. If you are not fully satisfied with your purchase, you may return eligible items within 30 days from the date of receipt.

Eligibility for Returns:
To be eligible for a return, your item must meet the following conditions:

  • It must be in its original, unused condition.
  • It must be in the original packaging (if applicable), with all tags, labels, and accessories included.
  • You must provide a receipt or proof of purchase.

If the returned item does not meet these conditions, we reserve the right to refuse the return or charge a restocking fee.

2. Process for Returning Items

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@glimerg.site or call (740) 945-0241 to inform us of your return request.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RA) and instructions on how to return the item.
  3. Prepare the Package: Carefully pack the item(s) you wish to return, including the RA number and your original order confirmation or receipt.
  4. Shipping the Return: You will be responsible for shipping costs when returning the item unless the return is due to a defective or damaged product (see below). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used at the time of purchase.

  • Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the returned item. Please allow additional time for your bank or credit card provider to post the refund to your account.
  • Shipping Costs: Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part, such as receiving a damaged or incorrect item. The cost of return shipping is the responsibility of the customer unless stated otherwise.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product. The new order will be subject to the standard purchasing terms and shipping fees.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. You must notify us within 7 days of receiving the damaged item. We will offer you a full refund or replacement for damaged or defective products, including the shipping cost.

To initiate a return for a defective or damaged product:

  1. Contact our customer service team at info@glimerg.site or call (740) 945-0241.
  2. Provide details of the damage or defect, along with photos of the item and packaging if possible.
  3. Follow the instructions provided by our customer service team for returning the damaged item.

6. Non-Returnable Items

There are certain items that are not eligible for return or refund, including but not limited to:

  • Perishable goods (such as food items, flowers, etc.)
  • Gift cards or similar items
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Sale or clearance items

Please carefully review product descriptions and details before making a purchase to ensure that the item is returnable.

7. Restocking Fee

In some cases, we may apply a restocking fee for returned items. This applies to:

  • Items returned outside the 30-day return window.
  • Items that are not in their original condition or have been used.
  • Items returned without the original packaging or accessories.

The restocking fee will be deducted from your refund, and you will be notified in advance if this fee applies to your return.

8. International Returns

For international customers, you are responsible for the return shipping costs, customs duties, and taxes associated with returning products. International returns may take longer to process due to customs inspections, and refunds may be delayed.

9. Rights and Exceptions

  • Consumer Protection Laws: This policy is in addition to any rights you may have under local consumer protection laws. If the laws in your jurisdiction provide stronger rights for returns, refunds, or exchanges, those rights will take precedence.
  • Fraudulent Returns: If we suspect fraudulent activity or abuse of our return policy, we reserve the right to refuse future returns from the customer and report the activity to the authorities if necessary.

10. Contact Information

If you have any questions regarding our refund and return process, or if you need assistance with your return, please contact us at:

  • Street: 115 Walnut St, Scio, Ohio (OH), 43988
  • Phone: (740) 945-0241
  • Email: info@glimerg.site

We appreciate your business and are committed to providing you with excellent customer service. If you have any issues with your order, please let us know and we will work with you to resolve the situation as quickly as possible.