Sales Policy

Effective Date: 24th December 2024

Thank you for choosing Glimerg for your shopping experience. Our goal is to provide you with high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions governing the purchase of products from our website https://glimerg.site. By placing an order, you agree to the following terms.

1. Product Availability and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to ensure that product availability is accurate, there may be instances when a product is out of stock or unavailable for various reasons. If we are unable to fulfill your order, we will notify you and offer an alternative, such as a similar product or a refund.

  • Pricing: All prices on our website are listed in U.S. dollars and are subject to change without notice. We strive to ensure that prices, product descriptions, and images are accurate at the time of publishing. However, if an error is found (such as a pricing mistake), we will notify you before processing your order and allow you to either accept the corrected price or cancel the order.

    Sales Tax: Sales tax will be applied to orders based on the tax laws of the state in which the order is placed. The applicable sales tax will be displayed at checkout.

2. Order Confirmation and Processing

  • Order Confirmation: Once you place an order through our website, you will receive an order confirmation email containing your order details, including the items purchased, total cost, and estimated delivery date. Please note that this confirmation does not guarantee the availability of the items, as the order is subject to availability and verification.
  • Order Processing: After you place your order, we will process and fulfill it as quickly as possible. Orders are processed Monday through Friday, excluding holidays. Once your order is shipped, you will receive a shipment confirmation email with tracking information.

3. Payment Methods

We accept a variety of payment methods to provide a convenient and secure shopping experience for our customers. These include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Gift Cards: Glimerg gift cards (if applicable)

All payments are processed securely through trusted third-party payment gateways. We do not store sensitive payment information, such as credit card numbers, on our website.

Payment Authorization: All orders are subject to payment authorization. If we are unable to verify your payment details or if there are issues with the payment method, we may contact you to resolve the issue before processing your order.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options depending on your location. You can select your preferred shipping method during the checkout process. Standard shipping is available for domestic orders, and international shipping options are available for select countries.
  • Shipping Costs: Shipping fees are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed during checkout before you complete your purchase.
  • Estimated Delivery Time: Shipping times vary depending on the shipping method and location. Domestic orders are typically delivered within 5-10 business days after processing, while international orders may take longer due to customs processing.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number by email. You can track your order status using this number on our website or through the carrier’s website.

Shipping Delays: While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. If there is a significant delay with your order, we will notify you promptly.

5. International Orders

  • Shipping to International Addresses: We accept international orders, and shipping rates will vary depending on the destination country. The customer is responsible for any customs duties, taxes, or fees associated with importing goods into the destination country.
  • Customs and Import Fees: International customers should be aware that customs duties and taxes may apply upon arrival in your country. These fees are not included in the price of the product or shipping cost and are the responsibility of the customer.
  • Restricted Items: Some products may be restricted or prohibited from shipping to certain countries. It is the responsibility of the customer to ensure that the items they are purchasing comply with the import regulations of their country.

6. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy for all eligible items purchased on our website. Please refer to our Refund and Returns Policy for more detailed information on how to initiate a return and the conditions under which returns are accepted.

    Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order for the desired item.

  • Defective or Damaged Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a return and issue a full refund or send you a replacement, including covering any shipping fees associated with the return.

7. Cancellations

  • Order Cancellations: Once an order is placed and payment is processed, it cannot be canceled or modified unless the item has not yet been shipped. If you need to cancel your order, please contact us as soon as possible at info@glimerg.site. We will do our best to accommodate your request if the order has not yet been processed.

8. Sales and Promotions

  • Discount Codes and Promotions: Periodically, we may offer discount codes, sales, or promotions. These promotions are subject to specific terms and conditions, which will be outlined in the promotion details. Only one promotion code may be applied to an order at a time unless otherwise stated.

  • Price Adjustments: If the price of an item drops after you have made a purchase, we do not offer price adjustments or refunds for the difference. All sales are final based on the price at the time of purchase.

9. Customer Account

  • Account Creation: You may choose to create an account with Glimerg when placing an order. This allows you to save your shipping information, track orders, and receive updates about promotions. By creating an account, you agree to provide accurate and current information.

  • Account Security: You are responsible for maintaining the confidentiality of your account login credentials. If you suspect that your account has been compromised, please contact us immediately.

10. Limitation of Liability

Glimerg is not responsible for any indirect, incidental, or consequential damages that may occur as a result of using our website or purchasing our products. Our liability is limited to the amount paid for the product, excluding shipping and handling fees.

11. Governing Law

These sales terms and conditions are governed by the laws of the state of Ohio, USA. Any disputes arising from your use of our website or purchases will be resolved in the courts located in Ohio.

12. Contact Information

If you have any questions about our Sales Policy, please contact us at:

  • Street: 115 Walnut St, Scio, Ohio (OH), 43988
  • Phone: (740) 945-0241
  • Email: info@glimerg.site